Refund And Return Policy
At EA Sunscape, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help with easy returns and exchanges. Please read our policy below for full details.
1. Returns
To qualify for a return, the following conditions must be met:
- You may return an item within 60 days of purchase, and we offer free return shipping (a return slip is included with your package).
- The item must be unused and in the same condition as when you received it.
- The product must be returned in its original packaging.
- A receipt or proof of purchase must accompany the return.
1.2 Return Process
To initiate a return, please contact our Customer Service team at [email protected] with your order number and details of the product you wish to return. We will respond with instructions on how to proceed with your return.
2. Refunds
2.1 Refund Process
Once your returned item is received and inspected, we will notify you of the refund approval or rejection status. If approved, your refund will be processed to your original method of payment within 3 business days.
2.2 Late or Missing Refunds
If you haven’t received your refund after approval:
- First, check your bank account again.
- Then, contact your credit card company or bank—it may take some time before your refund is officially posted.
- If you still haven't received your refund after these steps, please contact us at Phone: +1 (415) 868-4272 or Email: [email protected] for assistance.
3. Exchanges
3.1 Defective or Damaged Items
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at Phone: +1 (415) 868-4272 or Email: [email protected].
4. Shipping
4.1 Return Shipping
We offer free return shipping for any items returned within 60 days of the purchase date.
4.2 Shipping Timelines
The time it takes for your exchanged product to reach you may vary depending on your location.
5. Contact Us
If you have any questions or concerns about our Refund & Return Policy, please contact us:
EA Sunscape LLC
Address: 137 The Lakes Dr, Aledo, Texas, 76008
Phone: +1 (415) 868-4272
Email: [email protected]
1. Returns
To qualify for a return, the following conditions must be met:
You may return the item within 60 days of purchase with free return shipping (a return slip is included with the package).
The item must be unused and in the same condition as when it was received.
It must be returned in its original packaging.
A receipt or proof of purchase must accompany the return.
1.2 Return Process
To initiate a return, please contact our customer service team at [email protected]. Provide your order number and details of the product you wish to return. We will reply with further instructions on how to return your item.
2. Refunds
2.1 Refund Process
Once your return is received and inspected, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original method of payment within 3 business days.
2.2 Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account again, then contact your credit card company or bank. It may take some time before your refund is officially posted. If you still have not received your refund after doing this, please contact us at Phone : +1 (415) 868-4272 or Email : [email protected].
3. Exchanges
3.1 Defective or Damaged Items
We only replace items if they are defective or damaged. If you need to exchange an item for the same product,
please contact us at Phone : +1 (415) 868-4272 or Email : [email protected]
4. Shipping
4.1 Return Shipping
Free Return in 60 days from the purchase
4.2 Shipping Timelines
Depending on your location, the time it may take for your exchanged product to reach you may vary.
5. Contact Us
For any questions or concerns about our refund and return policy, please contact us at:
EA Sunscape,
137 The Lakes Dr, Aledo, Texas, 76008
Phone : +1 (415) 868-4272
E-mail : [email protected]
